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Verotel Customer Support
1. Cancellation of your subscription
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If you would like to cancel your membership or subscription you previously
purchased with Verotel and you wish not to be billed again, please login
to
http://cancel.verotel.com
2. Lost your usercode / passcode
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If you have lost your usercode, passcode, or both, you can easily request
them online! Please go to
http://www.verotel.com/lost_passcode.html
Enter your email address and your usercode and passcode will be emailed
immediately!
3. If your codes or username/password do not work
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If you are having login problems please click
here for possible solutions.
If those listed solutions don't work for you, please email
us (include your username and/or the email address you entered when
you signed up so we can look up your account)
4. My transaction is DECLINED
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If you are a new Verotel customer and you receive 'Your credit card is
DECLINED' when you want to sign up for the website of your choice, then
please check the following:
a. did you fill out all the fields in the order form?
b. did you enter the correct expiration date?
c. did you leave any spaces or dashes in your credit
card number or phone number?
d. did you use your home phone number as the phone number entered?
e. did you enter your complete email address?
f. did you fill out the correct address and cardholder information?
g. are you currently in the country where your credit card
was issued?
h. do you have sufficient funds in your credit card account?
If all your answers are YES on above questions, please visit our live
chat support. We can help you out instantly and solve the problem online
in a one-to-one chat session.
http://chat.verotel.com/cgi-bin/connect.pl
Due to security reasons you are only able to do a transaction once per
10 minutes. So please wait at least 10 minutes before submitting your
information again.
5. All other questions
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Billing/Membership: Please contact Verotel support: http://www.verotel.com/support/
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