|
NOTE TO ALL MEMBERS: DO NOT BOOKMARK OUR MEMBERS
AREA.
New security measures in place at our site prohibit visitors from directly
accessing our members area from its URL. You can only access our members
area from any of the 'Members' links found throughout our site.
DO
NOT ASK FOR A REFUND IF YOU ARE HAVING ACCESS PROBLEMS.
Please identify your problem and try the solutions below before contacting
us for help. If none of them work for you then email
us. We have a 99% success rate in resolving customer access problems
so we're confident we'll be able to help you too. You should receive a
response within 48 hours.
Please identify your problem:
Access
Problems
(if you cannot log into the members area)
Viewing
Problems (you can log into the members area but you have problems
viewing content)
Access
Problems
(if you cannot log into the members area)
- We're
sorry, but this username (your
username)
is currently restricted from access
It means your username had tried to access our members area from
too many differen't ip's (computer locations) in one day. As a security
precaution from shared passes your account has been temporarily disabled.
Please try again after a day or two and make sure your pass has not
been shared with anyone (you should run a thorough virus check on your
computer if you're sure you didn't personally give out your pass).
We can provide you with your access logs specifying exactly each time
your username logged into our members area along with the ip address
it came from. Just email
us with your username so we can look up your account.
- We're
sorry, but this computer address (your
ip address)
is currently restricted from access
You've
exceeded the maximum number of failed login attempts that can be made
in a 1 hr time period from a single IP address. Please try to login
again after an hour.
Or if your internet service provider dynamically generates ip addresses
to you (gives you a different one each time you connect to the internet;
such as aol), the one they gave you was probably flagged/blocked. You
can try signing off the internet then connecting again (perhaps this
time given a new ip) and again logging into our members area.
If you continue to experience problems after an hour from your last
login attempt and your ip address does not change each time you reconnect
to the internet, please email
us and be sure to include your username and ip address.
- I
keep getting the error message: "Either your Username or Password was incorrect."
You may have mis-typed
your login information. Both your username and password are CASE SENSITIVE
and need to be entered exactly as given, along with the randomly generated
security code on our login page. Please make absolutely
sure you're entering all THREE codes correctly before contacting us.
The characters Cc, Ff, Ii, Jj, Kk, Ll, Mm, Oo, Pp, Ss, Tt, Uu, Vv, Ww and Xx are
very frequently entered in the incorrect case and account for the majority of
login problems. For best results copy and paste the information directly from
the email you recieved when you signed up.
If you've forgotten your pass you may retrieve it here.
Our site is currently not compatible with WebTV and some mobile phone
browsers (as noted on our join page). If you are having trouble logging
in from a mobile phone browser, please try logging in from a desktop
or laptop computer to see if your mobile browser is indeed incompatible.
Please try logging into our site from all your available browsers (IE,
Firefox, Safari, etc). All such browsers are in fact compatible with
our site, however it is some times discovered that users have their
browsers configured differently, causing one browser to work, while
the other doesn't.
Another possible and VERY COMMON reason may be that your account
has expired. Please check your subscription receipt for details of when
your pass is meant to expire (for non-recurring subscriptions). If you
are a recurring subscriber it is possible that your credit card expiration
date on file with Verotel had expired causing your subscription to fail
to rebill or you may have cancelled your membership at some point.
Lastly, it
could be an issue with our ISP (Internet Service Provider). In IE try
going to Tools -> Internet Options -> Connections
tab then "LAN settings" button. Check the box for "Proxy
server" and enter your isp's proxy server address.
- I
get the error message: "We're sorry, but this login session has
expired"
You've exceeded the number of times a user can attempt login during
a given session. You were probably entering the wrong pass and/or security
code and then the system locked you out temporarily. You should try
again later (from our login page at: https://www.jabcomix.com/login.shtml),
making sure you're entering all your info correctly including the security
code.
*If you're
NOT seeing the security code field then you should try using Internet
Explorer and making sure you're enabling Java, javascript, activex
and/or adding 'jabcomix.com' to your list of trusted sites. You'll
need to adjust your browser settings if you're not seeing the security
code box. Click here for a
sample graphic of the login page you should be seeing.
*If you DO
see the security code and you're entering it correctly along with
your pass please make sure the randomly generated security code changes
each time you visit or refresh the login page. If it doesn't, please
refer to: https://www.jabcomix.com/error.shtml#6
*AOL Users who experience problems should try using Internet Explorer.
- I'm
not seeing the Security Code field
*If you're
NOT seeing the security code field then you should try using Internet
Explorer and making sure you're enabling Java, javascript, activex and/or
adding 'jabcomix.com' to your list of trusted sites. You'll need to
adjust your browser settings if you're not seeing the security code
box. Click here for a sample
graphic of the login page you should be seeing.
*AOL Users
who experience problems should try using Internet Explorer.
- The
Security Code field does not change each time I visit or refresh the
login page
The randomly generated security code should change each time you visit
or refresh the login page in order for you to successfully access our
members area. If it doesn't, it could be because you're viewing a cached
(old version) of our login page. To fix this problem follow the steps
below under "I'm not seeing any of the new updates
mentioned on the news/forum".
- I
get the "Forbidden" or "Not Authorized" error message
If you're sure your membership has not expired and that you are
entering ALL THREE codes (username, password, and randomly generated
security code) correctly on our login page, then please email
us your ip address along with your usercode so
we can check to see if it's been blocked.
- After
I log in from the login page I get a second login prompt..
This sounds like it could be an issue with your cookies.
In IE go to Tools -> Internet
Options.. "Security" tab.. click on "Trusted
sites" icon.. click on "Sites" button..
Type "jabcomix.com" for the "Add this website
to the zone:" and click "Add" button
If this still doesn't resolve your problem,
Tools -> Internet Options.. under 'Browsing History'
click 'Delete' button. Click 'Delete files...' button
next to 'Temporary Internet Files'
In Firefox go to Tools ->
Options.. under Privacy option.. Cookies.. click
on "Exceptions"
Type "jabcomix.com" for the "Address of web
site:" and click "Allow" button
If this still doesn't resolve your problem,
Tools -> Clear Private Data and check boxes for 'Cache',
'Authenticated Sessions', and 'Cookies', then click the
'Clear Private Data Now' button
- Every
time I try to log in, I get redirected to the login page repeatedly
Please make sure your browser is accepting cookies from jabcomix.com
(see suggestions above).
If
this still doesn't resolve your problem,
Try using a different
browser (IE, Firefox, Chrome, Safari, etc). If the problem doesn't occur
in another browser for you, then atleast we know it's an issue with
your browser settings.
If this still doesn't resolve your problem,
Please make sure your anti-virus/firewall software isn't interfering
in the connection between us and you.
- I
get an "Error 403 - Forbidden" error
Does your ip address change from minute to minute?
Please go to http://www.whatismyip.com
and see if your ip changes every few minutes or so. If it changes..
that's problematic.
Unless you can use a different isp -or- login from a proxy with a static
ip address -or- contact your isp on suggestions on how you can keep
your ip address from constantly changing every minute, there's probably
nothing you nor we can do. Your ip address is your unique identifier.
When it appears that your ip address keeps changing every minute, then
servers will think you're a different user every time.
In the worst case scenario if there's nothing that can be done you can
contact us for a full refund.
Viewing
Problems (you can log into the members area but you have problems
viewing content)
-
I'm not seeing any of the new updates mentioned on the news/forum
Clear your browser cache. Your browser may be viewing a cached (old
version) of our site. WikiHow
- Clear Your Cache
- Images
come up broken (red x's)
Try
clearing your browser's cache/temporary internet files.
WikiHow
- Clear Your Cache
If clearing your cache doesn't work, try refreshing your browser to
make sure it's not just a temporary image loading problem. Please make
sure you're using browser versions 4.0 or higher with javascript enabled.
It could be that there is some setting or configuration in your browser
or security software that is preventing the images from loading. Try
using a different browser like IE or Firefox and check your security
settings to see if there's any possible conflicts.
Our latest comic pages are much larger and in a higher resolution than
our older comics, so slow dialup connections may time out (such as aol
dialup). If you're on a slow dialup try using a different browser like
IE or Firefox while connected.
With that already the case, some members discover that it's their Personal
Firewall's webfiltering that is causing the problem not allowing them
to view any of the new comics. Turning off this filtering seems to work
for them.
So if you're running a similar firewall, please check to see if you
have a webfiltering setting you can temporarily turn off or adjust.
Norton Internet Security users please follow this step-by-step
tutorial
If not a firewall
it could be some other security software, popup blocker, network setting,
etc that is causing a communication problem that you can temporarily
turn off or adjust.
99.9% of our users do not experience a problem viewing our protected
images. Since every user's computing environment/settings is different,
it's difficult for us to determine exactly what software/setting on
your computer is causing the communication problem. It could be a misconfigured
proxy server or other network problem on your side, or a bug in your
firewall that corrupts data streams when a certain combination of settings
is set.
In the worst case scenario if you're unable to resolve this viewing
problem, you may request a full refund from Verotel by contacting Verotel
enduser support at: http://www.verotel.com/t51000-en.html
Note: Our site is NOT WebTV compatible
- In
IE7 I keep getting the popup message "Do you want to allow this
webpage to access your Clipboard?" and it won't go away no matter
what I click
To fix this problem please go to Tools -> Internet
Options -> click on the "Security" tab
Click "Custom level..." button -> Scroll down to
where it says "Allow Programmatic clipboard access"
Select "Enable", then click "OK" out
of everything
Note: If you don't want this option enabled for all internet sites
then simply Add "jabcomix.com" to your "Trusted sites"
then edit the "Custom level" for just your Trusted sites
- USE NEWER
WEB BROWSERS
Older browsers (Internet
Explorer / Netscape) may not have the current technology needed to identify
your membership status. It is best to use web browser versions
4.x and higher.
The type of browser you are currently using is:
WebTV Browsers
may not work properly with all features. It does not fully support
browser technologies.
AOL Browsers may not work properly with all features. While
connected, we suggest minimizing the AOL window and opening an external
(separate) web browser. Since you are already connected to your
AOL account, the external browser will use this Internet connection
to access the web. If you must use the AOL Browser, please
download & install the latest version.
We suggest downloading & installing the latest version of Internet
Explorer.
If
you are trying to access this site illegally
The current time and date is:
Saturday, 20-Apr-2024 02:19:55 CDT
Your IP Address is:
18.117.153.38
We will contact your isp if it is determined that you are trying to illegally
hack into our site. Why risk getting in trouble when you can join legally
for just $15.95/month membership? Click here
to join now.
|
