LOGIN PROBLEMS


NOTE TO ALL MEMBERS:
DO NOT BOOKMARK OUR MEMBERS AREA.

New security measures in place at our site prohibit visitors from directly accessing our members area from its URL. You can only access our members area from any of the 'Members' links found throughout our site.

DO NOT ASK FOR A REFUND IF YOU ARE HAVING ACCESS PROBLEMS.
Please identify your problem and try the solutions below before contacting us for help. If none of them work for you then email us. We have a 99% success rate in resolving customer access problems so we're confident we'll be able to help you too. You should receive a response within 48 hours.


Please identify your problem:

Access Problems (if you cannot log into the members area)

Viewing Problems (you can log into the members area but you have problems viewing content)

Access Problems (if you cannot log into the members area)


  • We're sorry, but this username (your username) is currently restricted from access
    It means your username had tried to access our members area from too many differen't ip's (computer locations) in one day. As a security precaution from shared passes your account has been temporarily disabled. Please try again after a day or two and make sure your pass has not been shared with anyone (you should run a thorough virus check on your computer if you're sure you didn't personally give out your pass).

    We can provide you with your access logs specifying exactly each time your username logged into our members area along with the ip address it came from. Just email us with your username so we can look up your account.



  • We're sorry, but this computer address (your ip address) is currently restricted from access
    You've exceeded the maximum number of failed login attempts that can be made in a 1 hr time period from a single IP address. Please try to login again after an hour.

    Or if your internet service provider dynamically generates ip addresses to you (gives you a different one each time you connect to the internet; such as aol), the one they gave you was probably flagged/blocked. You can try signing off the internet then connecting again (perhaps this time given a new ip) and again logging into our members area.

    If you continue to experience problems after an hour from your last login attempt and your ip address does not change each time you reconnect to the internet, please email us and be sure to include your username and ip address.



  • I keep getting the error message: "Either your Username or Password was incorrect."
    You may have mis-typed your login information. Both your username and password are CASE SENSITIVE and need to be entered exactly as given, along with the randomly generated security code on our login page. Please make absolutely sure you're entering all THREE codes correctly before contacting us. The characters Cc, Ff, Ii, Jj, Kk, Ll, Mm, Oo, Pp, Ss, Tt, Uu, Vv, Ww and Xx are very frequently entered in the incorrect case and account for the majority of login problems. For best results copy and paste the information directly from the email you recieved when you signed up. If you've forgotten your pass you may retrieve it here.

    Our site is currently not compatible with WebTV and some mobile phone browsers (as noted on our join page). If you are having trouble logging in from a mobile phone browser, please try logging in from a desktop or laptop computer to see if your mobile browser is indeed incompatible.

    Please try logging into our site from all your available browsers (IE, Firefox, Safari, etc). All such browsers are in fact compatible with our site, however it is some times discovered that users have their browsers configured differently, causing one browser to work, while the other doesn't.

    Another possible and VERY COMMON reason may be that your account has expired. Please check your subscription receipt for details of when your pass is meant to expire (for non-recurring subscriptions). If you are a recurring subscriber it is possible that your credit card expiration date on file with Verotel had expired causing your subscription to fail to rebill or you may have cancelled your membership at some point.

    Lastly,
    it could be an issue with our ISP (Internet Service Provider). In IE try going to Tools -> Internet Options -> Connections tab then "LAN settings" button. Check the box for "Proxy server" and enter your isp's proxy server address.



  • I get the error message: "We're sorry, but this login session has expired"
    You've exceeded the number of times a user can attempt login during a given session. You were probably entering the wrong pass and/or security code and then the system locked you out temporarily. You should try again later (from our login page at: https://www.jabcomix.com/login.shtml), making sure you're entering all your info correctly including the security code.

    *If you're NOT seeing the security code field then you should try using Internet Explorer and making sure you're enabling Java, javascript, activex and/or adding 'jabcomix.com' to your list of trusted sites. You'll need to adjust your browser settings if you're not seeing the security code box. Click here for a sample graphic of the login page you should be seeing.

    *If you DO see the security code and you're entering it correctly along with your pass please make sure the randomly generated security code changes each time you visit or refresh the login page. If it doesn't, please refer to: https://www.jabcomix.com/error.shtml#6

    *AOL Users who experience problems should try using Internet Explorer
    .



  • I'm not seeing the Security Code field
    *If you're NOT seeing the security code field then you should try using Internet Explorer and making sure you're enabling Java, javascript, activex and/or adding 'jabcomix.com' to your list of trusted sites. You'll need to adjust your browser settings if you're not seeing the security code box. Click here for a sample graphic of the login page you should be seeing.

    *AOL Users who experience problems should try using Internet Explorer.



  • The Security Code field does not change each time I visit or refresh the login page
    The randomly generated security code should change each time you visit or refresh the login page in order for you to successfully access our members area. If it doesn't, it could be because you're viewing a cached (old version) of our login page. To fix this problem follow the steps below under "I'm not seeing any of the new updates mentioned on the news/forum".






  • I get the "Forbidden" or "Not Authorized" error message
    If you're sure your membership has not expired and that you are entering ALL THREE codes (username, password, and randomly generated security code) correctly on our login page, then please email us your ip address along with your usercode so we can check to see if it's been blocked.






  • After I log in from the login page I get a second login prompt..
    This sounds like it could be an issue with your cookies.
    In IE go to Tools -> Internet Options.. "Security" tab.. click on "Trusted sites" icon.. click on "Sites" button..
    Type "jabcomix.com" for the "Add this website to the zone:" and click "Add" button
    If this still doesn't resolve your problem,
    Tools -> Internet Options.. under 'Browsing History' click 'Delete' button. Click 'Delete files...' button next to 'Temporary Internet Files'

    In Firefox go to Tools -> Options.. under Privacy option.. Cookies.. click on "Exceptions"
    Type "jabcomix.com" for the "Address of web site:" and click "Allow" button
    If this still doesn't resolve your problem,
    Tools -> Clear Private Data and check boxes for 'Cache', 'Authenticated Sessions', and 'Cookies', then click the 'Clear Private Data Now' button






  • Every time I try to log in, I get redirected to the login page repeatedly
    Please make sure your browser is accepting cookies from jabcomix.com (see suggestions above).

    If this still doesn't resolve your problem,
    Try using a different browser (IE, Firefox, Chrome, Safari, etc). If the problem doesn't occur in another browser for you, then atleast we know it's an issue with your browser settings.
    If this still doesn't resolve your problem,
    Please make sure your anti-virus/firewall software isn't interfering in the connection between us and you.






  • I get an "Error 403 - Forbidden" error
    Does your ip address change from minute to minute?
    Please go to http://www.whatismyip.com and see if your ip changes every few minutes or so. If it changes.. that's problematic.

    Unless you can use a different isp -or- login from a proxy with a static ip address -or- contact your isp on suggestions on how you can keep your ip address from constantly changing every minute, there's probably nothing you nor we can do. Your ip address is your unique identifier. When it appears that your ip address keeps changing every minute, then servers will think you're a different user every time.

    In the worst case scenario if there's nothing that can be done you can contact us for a full refund.




Viewing Problems (you can log into the members area but you have problems viewing content)


  • I'm not seeing any of the new updates mentioned on the news/forum
    Clear your browser cache.
    Your browser may be viewing a cached (old version) of our site. WikiHow - Clear Your Cache



  • Images come up broken (red x's)
    Try clearing your browser's cache/temporary internet files.

    WikiHow - Clear Your Cache

    If clearing your cache doesn't work, try refreshing your browser to make sure it's not just a temporary image loading problem. Please make sure you're using browser versions 4.0 or higher with javascript enabled. It could be that there is some setting or configuration in your browser or security software that is preventing the images from loading. Try using a different browser like IE or Firefox and check your security settings to see if there's any possible conflicts.

    Our latest comic pages are much larger and in a higher resolution than our older comics, so slow dialup connections may time out (such as aol dialup). If you're on a slow dialup try using a different browser like IE or Firefox while connected.

    With that already the case, some members discover that it's their Personal Firewall's webfiltering that is causing the problem not allowing them to view any of the new comics. Turning off this filtering seems to work for them.
    So if you're running a similar firewall, please check to see if you have a webfiltering setting you can temporarily turn off or adjust.
    Norton Internet Security users please follow this step-by-step tutorial

    If not a firewall it could be some other security software, popup blocker, network setting, etc that is causing a communication problem that you can temporarily turn off or adjust.

    99.9% of our users do not experience a problem viewing our protected images. Since every user's computing environment/settings is different, it's difficult for us to determine exactly what software/setting on your computer is causing the communication problem. It could be a misconfigured proxy server or other network problem on your side, or a bug in your firewall that corrupts data streams when a certain combination of settings is set.

    In the worst case scenario if you're unable to resolve this viewing problem, you may request a full refund from Verotel by contacting Verotel enduser support at: http://www.verotel.com/t51000-en.html

    Note: Our site is NOT WebTV compatible


  • In IE7 I keep getting the popup message "Do you want to allow this webpage to access your Clipboard?" and it won't go away no matter what I click
    To fix this problem please go to Tools -> Internet Options -> click on the "Security" tab
    Click "Custom level..." button -> Scroll down to where it says "Allow Programmatic clipboard access"
    Select "Enable", then click "OK" out of everything

    Note: If you don't want this option enabled for all internet sites then simply Add "jabcomix.com" to your "Trusted sites" then edit the "Custom level" for just your Trusted sites





  • USE NEWER WEB BROWSERS
    Older browsers (Internet Explorer / Netscape) may not have the current technology needed to identify your membership status.  It is best to use web browser versions 4.x and higher.

    The type of browser you are currently using is:



    WebTV Browsers may not work properly with all features.  It does not fully support browser technologies.

    AOL Browsers may not work properly with all features. While connected, we suggest minimizing the AOL window and opening an external (separate) web browser.  Since you are already connected to your AOL account, the external browser will use this Internet connection to access the web.   If you must use the AOL Browser, please download & install the latest version.

    We suggest downloading & installing the latest version of Internet Explorer.

 

If you are trying to access this site illegally

The current time and date is: Tuesday, 03-Dec-2024 06:08:17 CST
Your IP Address is: 18.97.14.84


We will contact your isp if it is determined that you are trying to illegally hack into our site. Why risk getting in trouble when you can join legally for just $15.95/month membership? Click here to join now.

 

 

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